Tackling a city-wide problem, as a group we decided to modify the Seattle Public Utilities website due to its complexity. We chose the specific act of stopping your service at a residence. So with that specific task in mind, we took notes, collected surveys, and created a more accessible solution.
The Solution & My Contribution
Condensing
The original design had too much information and required scrolling forever to reach a solution. The website also contains ads which was unnecessary due to the purpose of the website or action the user is taking on the website. Condensing information and making it more concise as well as making the design bigger and bolder was the end product.
Design
As I was part of the design team, we switched the menu to pop out on the same side as the hamburger menu. The original logo was cut off and not aligned properly so that was fixed as well. On part of the form submission there was also drop down arrow to information that was required, although it saves space, this could be misleading to the user, as it would be difficult to find when they are searching for something they forgot to fill out.
User Research
Based on user feedback that the group received, we changed wording on the website to “Moving Services” as it posed a more general and understandable format as to what elements would be under that tab. As this was the title that most people responded well to, so that’s what we changed our section title to.